SysAid Feature Comparison

This feature comparison matrix provides a detailed breakdown of which modules and features are included in the different editions of SysAid. For the PDF version of this matrix, please click here.

  Basic Full
   
Email to Ticket    
Fully Customizable User Interface Partial  
Escalation Rules    
Routing Rules    
Granular Permission Control Partial  
Customizable Survey    
Multiple Survey Questions    
Remote Control Directly from the Ticket    
Announcements    
Reports    
Report Scheduler Included in Manager Dashboard Included in Manager Dashboard
Customized Reports Included in Manager Dashboard Included in Manager Dashboard
Define supervisors    
Permissions Control on Administrator Level    
Advanced Permissions Control on Administrator Level    
Permissions Per Groups    
Complete Service Record History    
   
(F11) Hotkey for Submitting Service Records    
End-User Screenshots Attached to Service Records Automatically    
   
Partial  
Incident Management    
Request Fulfillment    
Problem Management    
Change Management    
SLA/SLM    
CMDB Optional  
   
Automatic Routing Rules    
Automatic Escalation Rules    
Automatic Due Dates    
Automatic Prioritization    
Dynamic Timers & Operating Hours    
Dynamic Forms (Category-Driven Templates)    
Quick List - Service Records Including Pre-Filled Data    
Partial  
Customizable Logo    
Customizable Notifications    
HTML Customization Partial  
Custom/Special Projects    
Customize Embedded Submission Form    
Unlimited Custom Fields Optional  
Customizable Lists (views, filters, columns)    
Customizable Forms (tabs, fields) Partial  
Customizable Self-Service Portal    
Web Forms    
Customized Monitoring Configurations    
Mandatory Field Per Status    
Unlimited Custom Tabs    
Multilanguage Support 1 language in addition to English  
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  Basic Full
   
Automatically Detect Desktops, Laptops, and Servers    
Hardware and Software Detection - Including Changes    
Asset Service History    
Suppliers Catalog    
Hardware Catalog    
Software License Management    
Printers, Routers, and Other Device Support through SNMP    
Complete History Record    
Extract Customized Registry Values    
Import Assets from CSV Files    
   
Agentless Network Discovery    
SysAid Agent    
1 Channel 1 Channel
Additional Remote Control Channels Optional Optional
   
Optional Optional
Optional  
Optional Optional
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  Basic Full
Optional Optional
   
   
   
   
   
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  Basic Full
Optional Optional
Optional Optional
   
   
1 Channel 1 Channel
Additional Remote Desktop Channels Optional Optional
   
iPhone    
Android    
BlackBerry    
Windows Phone    
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  Basic Full
3 3
Additional Administrators Optional Optional
Unlimited Unlimited
120 250
Additional Assets Optional Optional
1 Language in Addition to English Unlimited
   
   
Cloud (SaaS) / On Premise Cloud (SaaS) / On Premise
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  Basic Full
Optional Optional
   
KickStart Course Optional Optional
Certification Program Optional Optional
   
  Optional
   
   
   
   
   
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  Basic Full
   
   
Limited to 2 Emails  
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
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